My order hasn't arrived, what do I do?Updated a year ago

In the event that your parcel has not arrived within the designated shipping time, or has no tracking information or recent updates please let us know at [email protected] as soon as possible. In order to receive full compensation for lost or missing orders you will need to notify us within the following time frames:

UK Customers – 7 days from date of dispatch

International Customers – 14 days from date of dispatch

Please note that if we are notified of any problems with your shipment outside of these windows, we may only be able to offer store credit as compensation for any parcels that are declared as lost.