Where is my refund?Updated a year ago
We aim to process refunds within 14 working days of an item being returned to us. Please note, however, that your bank may take 3-5 working days to process the payment back into your account. With that said, please allow up to 14 working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed. If your return has been delivered and not processed within 20 days, please get in touch with us at [email protected] with your order number, the items you returned and your return tracking and our team will investigate this for you.