How to return your order, refund timelines, faulty or incorrect items and our returns policy explained.
You have 28 days from the date of delivery to return your order. We don’t offer free returns - please send your items back at your own cost using a tracked service. Make sure to keep your proof of postage until your return has been processed. Refunds
Not happy with your purchase?. Returning an item is simple:. Register your return via our Returns Portal. This helps speed up processing and lets you track your return. Repack your item in the original packaging (where possible). Make sure it’s unwor
We don’t currently offer exchanges. If you’d like a different size or style, please return your item for a refund and place a new order.
Once your return has been registered please allow up to 28 days for your refund to be processed. Even if your tracking shows the parcel as delivered, please allow up to 14 days for our team to process it. You’ll receive an email confirmation once you
If you’ve received the wrong item or something faulty, please email [email protected] as soon as possible. Please make sure to include:. Your order number. A clear description of the issue. Photos showing the fault or incorrect item. Please al